Therapeutic Crisis Intervention Refresher

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Social Care Training Ireland deliver Therapeutic Crisis Intervention refresher training to individuals and organisations nationwide.

This is a one day refresher for those who wish to renew their Therapeutic Crisis Intervention qualification.

Only TCI trainers who have received their Professional level accreditation from Cornell University can provide this training to the public and we are delighted to be in a position to do so.

Our trainer: Bernie Breen BA (Hons)

Bernie is a graduate of Dublin Institute of Technology (DIT). She is a qualified Applied Social Care practitioner. Bernie is a qualified Professional Therapeutic Crisis Intervention Trainer with Cornell University, New York. She has been a practitioner in social care for thirteen years in support, coordinator and managerial roles with vulnerable youth, the elderly, travelling communities and clients in need of after-care services.

Social Care Training Ireland provides training to groups and organisations around Ireland and we pride ourselves on the quality of our training courses. We can provide training on your premises and tailor the course to suit the needs, the profile and the activities of your organisation.

Please note that those who have completed the full TCI course can attend this refresher training course. Cornell University regulations state that TCI participants will refresh their qualification every three to six months. If your TCI certification has elapsed by more than 6 months, you will not be eligible to attend the refresher training.

Immediately after booking your place, please email a scanned copy of your last in-date TCI certificate to and bring a hard copy of your last certificate to the training course on the day. Failure to do so may forfeit your booking fee.

For more information on our training courses call Mary Hutton on 0818 220 261 or email

1 Day Refresher Programme Outline

Module One: Crisis Prevention

  • The TCI System
  • Crisis Prevention and the Therapeutic Milieu

Module Two: Crisis as Opportunity

  • The Stress Model of Crisis: A Typical Crisis
  • Assessing the Situation
  • Knowing Ourselves
  • Knowing the Young Person
  • Managing the Environment

Module Three: De-Escalating the Crisis

  • Crisis Communication and Active Listening
  • Behaviour Support Techniques
  • Emotional First Aid
  • The Conflict Cycle

Module Four: Managing Crises

  • Managing Aggressive Behaviour
  • Nonverbal Communication
  • Elements of a Potentially Violent Situation
  • Crisis Co-Regulation
  • The Life Space Interview

Module Five: Safety Interventions (OPTIONAL)

  • Choosing a Safety Intervention
  • Safety Concerns and Documentation

The TCI system was developed at Cornell University, New York and is now used by social care practitioners across the globe. The purpose of the TCI system is to provide a crisis reduction and intervention model for organisations that will assist in:

  • Preventing crises from occurring
  • Deescalating potential crises
  • Effectively managing acute crises
  • Reducing potential injury and actual injury to both young people and staff
  • Learning constructive ways to handle stressful situations
  • Developing a learning circle within the organisation

Contact & Location

09am to 04pm. 8th August 2018. Unit 4 Lismard House, Carlow,
Carlow (R93NV06)


This is a one day (7 hour) course


SCTI Certificate of Attendance